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Charging robot offline


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Dagmar Weidmann Olsson

Newly installed charging robot is offline.
Tried to reset charger as well as turn off the power for a minute or so.
Does not function.
What can we do?

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Markus Leuenberger

Hallo, wir haben immerwieder das gleiche Problem. Der Laderoboter ist Offline!! Wie kann ich das ändern...?

Lg Markus


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Ross Simpson

Status changed to: Identified

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Alek Slater

Newly installed chargers will sometimes take a few hours to show up, in some cases a day, so I would wait 1 day, then try to contact support if that still does not help.


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Dagmar Weidmann Olsson

Thank you for responding so fast :-)
Tried again today, unsuccessfully unfortunately.
I can't find the contact for support. Can you supply me with a link, please.
Thanks in advance.


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Alek Slater

Oh right, that charger is up and running, the offline flag is a bit slow sometimes, but I will notify support for you.


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Ross Simpson

Hi Dagmar, is it possible to add the charging robot to WIFI? I have checked the history of the cellular strength and it is very poor. this can be done by accessing the local WIFI interface (192.168.4.1) connect to the chargers local WIFI and then add WIFI to the charging robot. let me know if you have any issues.


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Dagmar Weidmann Olsson

Thank you for your advice. I still have some issues. I think I need a very thourough step-by-step description. When I try accessing the local WIFI interface (192.168.4.1.) through a browser on my phone and my phone is connected to the EASEE W-lan I get the message that there is no internet connection and nothing else will happen, if I change the W-lan to our active one with internet connection at home I get the message "the page can not be reached". I can still not have two W-lan connections on my phone at the same time, can I?


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Ross Simpson

Thanks for letting me know.
Can you follow the below steps;

Before you start - Delete internet history/cache.
Turn phone onto airplane mode.

1) Press and hold the button on the charger for 5 seconds until the LED light turns green
2) open the WIFI setting on your phone and select EHXXXX...
3) open up your internet browser on your phone and enter - 192.168.4.1
4) enter the pin of the charger
5)Settings
6) Connect to a local WIFI


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Dagmar Weidmann Olsson

Hello!
Thank you so much. Now I seem to have succeded. The robot does not say offline anymore :-)


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