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Equalizer disappears from APP

  • Fixed & released

Jampe Uppgård

Equalizer disappears from app when installation is done. There is just a empty grey page.
Cannot be deleted and re-added either.

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Activity Newest / Oldest

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Alek Slater

Status changed to: Fixed & released

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Alek Slater

So version 1.1.7 with that fix in place has been submitted to Apple. Public beta build via TestFlight should be available as soon as Apple approve the beta build. Should be available on the App Store tomorrow or the day after.

Will submit to Google Play as soon as the Apple stuff has been sorted.


Jampe Uppgård

Very quick fix thank you. Now just need a firmware a fix for apparently not yet supported meters then 😁


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Alek Slater

Thanks. Yes Jampe, Easee has top notch firmware developers. Coming soon to an Equalizer near you.


Jampe Uppgård

Wouldn't mind getting the new firmware. I see my buddies already have it installed
😉
QH010702


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Alek Slater

Of course Jampe, ill ask the firmware dev now :D


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Alek Slater

ive told him, so yeah, let me know if u get it or not, ill remind him if he forgets.


Jampe Uppgård

Perfect yes I got it very quickly. Thank you. Now I can start testing it out properly 👍


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Alek Slater

Status changed to: Being fixed

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Alek Slater

After a brief discussion with the firmware developers, it turns out the meter type 'Kampstrup 6841138' is not fully understood by the Equalizer at this time. They are working on it, so shouldnt take too long, but they asked me if you guys could take a closeup photo of your meter, would be helpful :)


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Jampe Uppgård

The meter is a Kamstrup omnipower. We all have the same meter. Or do you need any info from the actual meter?

www.kamstrup.com/se-se/ellosningar/smarta-elmatare/trefasmatare


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Alek Slater

Jampe, here's the reply from the firmware developer : "It's mostely to confirm that the meter he has is a TN meter. (There is a little diagram on the front of it) But if this is a swedish customer I guess it is safe to assume TN"


Jampe Uppgård

Yes they are all TN


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Christoffer Duncker

QH006148


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Alek Slater

thx, let me check it out now


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Alek Slater

Ok Christoffer, I've fixed handling in the app code base so at least it wont show a boring gray screen any more. I'm checking with the embedded developers that build the firmware for the Equalizer regarding the problematic data field values, to see if there is something they need to sort out in firmware just in case.

Hopefully the app fix will be available over the weekend, but failing that, it will absolutely be there next week.
Thanks so much for your information Christoffer, very helpful! :D


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Alek Slater

Just wanted to let you know @Christoffer Duncker, that your Equalizer has been upgraded to v65, with support for your meter type. I expect the rest of you will get v65 or higher when its ready.


Quanzo87

I've got the same Issue with the Equalizer, ID 806BA4DA645404


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Alek Slater

Thanks, I need the Equalizer serial number, it will be a string with 2 letters (either EQ,QH or QC) followed by 6 digits, so for example EQ123456. Unfortunately I cannot look it up from the product serial.


Quanzo87

QH010587


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Alek Slater

Ok, ill check it out, probably the same problem as Chris Duncker. But let me verify.


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Alek Slater

Yup same problem, same solution.

So Lars, I've fixed handling in the app code base so at least it wont show a boring gray screen any more. I'm checking with the embedded developers that build the firmware for the Equalizer regarding the problematic data field values, to see if there is something they need to sort out in firmware just in case.

Hopefully the app fix will be available over the weekend, but failing that, it will absolutely be there next week.
Thanks so much for your information Lars, very helpful! :D


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Petter Holmund

I have the same problem. Id 806BA4DA6B6304


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Alek Slater

Thanks, I need the Equalizer serial number, it will be a string with 2 letters (either EQ,QH or QC) followed by 6 digits, so for example EQ123456. Unfortunately I cannot look it up from the product serial.


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Alek Slater

Hi Jampe.
Yes I've heard about this happening to someone, but haven't been able to pin point whats going on here from this end. Initially I thought it was some weird state information associated with some specific equalizers, but I've tried every kind of weird combination of field data and numbers without any luck.

So yeah, would you be able to tell me the serial number of the Equalizer? Then I'll take a closer look, should be an easy fix if I can reproduce the problem.


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Alek Slater

Just in case its not clear where you can see that, you can either see it on the Equalizer itself, or by logging into this page here:
www.easee.cloud


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Christoffer Duncker

806BA4DA6BA904


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Alek Slater

Thanks, I need the Equalizer serial number, it will be a string with 2 letters (either EQ,QH or QC) followed by 6 digits, so for example EQ123456. Unfortunately I cannot look it up from the product serial.


Jampe Uppgård

My HAN-port has not been activcated yet but we have a few that have had it installed so told them to post here :P


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Petter Holmund

QH006056


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Alek Slater

Ok checking yer issue out as well, most likely the same thing as Lars and Chris above, but I better make sure just in case.


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Alek Slater

Yup same problem, same solution (as Chris and Lars above).

So Petter, I've fixed handling in the app code base so at least it wont show a boring gray screen any more. I'm checking with the embedded developers that build the firmware for the Equalizer regarding the problematic data field values, to see if there is something they need to sort out in firmware just in case.

Hopefully the app fix will be available over the weekend, but failing that, it will absolutely be there next week.
Thanks so much for your information Petter, very helpful! :D


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Alek Slater

ok no worries Jampe, Petter, Chris and Lars have all been very helpful here, I was able to reproduce and fix it, so an app update will be uploaded as soon as we are able. I except it to be released during the weekend or next week, depending on certain things outside of my control (unfortunately).


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