1

Schedule on app not working

  • Fixed & released

P
Peter Coombs

Until last night I could schedule night charging, but used the repeat function so it stopped correctly. Last night it didn’t charge at all. I set the schedule, plug it in, pause the charge as it starts immediately and the schedule starts when it should. However, not last night and I have noticed that a pop up box now says it will only restart manually once I pause it, which may be the problem. Anyway, scheduling doesn’t work for me now!

A

Activity Newest / Oldest

P

Peter Coombs

I updated in the App Store. I am no wiz, but it seemed simple enough.


W

ws ws

Super. Thanks. Now schedule works.


W

ws ws

Same problem here.
How do I get newer version of app


Avatar

Alek Slater

Update via google play or App Store depending on your OS


W

ws ws

I did. Thanks for help. It works now


  • Avatar
P

Peter Coombs

Last question, has this also sorted out the repeat schedule problem?


Avatar

Alek Slater

Repeat should work yes


P

Peter Coombs

Ok, all done, it just took me longer to sort it out!! Anyway, thanks, it looks like it will work!!


P

Peter Coombs

Ok, spotted the app version and I am still on 1.2.1! I will see about updating it, is it actually out now?


P

Peter Coombs

Hi, how do I get v 1.2.2? I thought it would update automatically like most of my apps, but I can’t find where it says which version of app I have and with the schedule set it still starts charging.


Avatar

Alek Slater

Version of the app is always displayed in the bottom right of the hamburger menu ;)


P

Peter Coombs

Great thanks!


Avatar

Alek Slater

v 1.2.2 Fixes the issue. :)


W

ws ws

How do I get that version of app?


Avatar

Alek Slater

It’s available via the App Store or google play


Avatar

Alek Slater

Status changed to: Fixed & released

Avatar

Alek Slater

Status changed to: Being fixed

P

Peter Coombs

Tried it, unfortunately even if I have the schedule set the charging starts! So I have to pause it!


Avatar

Alek Slater

You should probably try it without pausing.
If you have a schedule set on the charger, the charger will not start until its inside the schedule, there's no need to manually pause it.

You can try it out.

If the charger does not have a schedule, and you connect the car, it starts automatically obviously. If you set a schedule to a time period that disallows charging right now, charger stops charging and waits for the schedule.

If the charger has a schedule already, and you connect a car, it won't start charging unless the schedule allows it.


P

Peter Coombs

I have tried this twice no luck. I set the schedule for a time later. Plug the car in and it starts charging inside a few seconds!


Avatar

Alek Slater

What's your charger's serial EHXXXX.. ? I can ask Support to take a look.


P

Peter Coombs

EH585653 thanks


Avatar

Alek Slater

I had a look myself (before i mentioned it to Support), i can see no commands setting the schedule that are sent to the charger, just a bunch of "clearing" schedules.

Did you perhaps forget to hit the "Confirm" button ?


P

Peter Coombs

A fair question, but no, I did do that. But I agree with you, it doesn’t seem to be getting the message. However I can do other functions from the App!


P

Peter Coombs

I could try deleting the app and start from scratch?


Avatar

Alek Slater

No need to delete the app, makes no difference.
I think something strange is going on here with the API, its not showing me my own schedules either.

I'll bring it up, hopefully we can fix this asap, sorry for the inconvenience


P

Peter Coombs

Fine, thanks. Peter


Avatar

Alek Slater

We've identified the issue, I'm going to bring it up with Easee tomorrow whether we need an app update or an API update to address it.

Thanks so much for your help and patience!


P

Peter Coombs

Pleasure and thank you for keep coming back so quickly! It helps when you know someone is on the case!!


  • Avatar
  • Avatar
P

Peter Coombs

Hi, just one last thing, please could you let me know timescale to fix it, when you do. Thanks again, Peter.


Avatar

Alek Slater

Sure no problem.
I've submitted a fix already with Apple / Google.
If you are a beta tester you should have it early tomorrow I reckon. If you aren't a beta tester, then I would be surprised if it doesn't get released by tomorrow evening, but its a bit hard to say, its in the hands of Google and Apple now. I'll let you know as soon as I hear anything.


  • Avatar
P

Peter Coombs

👍